Sniffer Standardization

The object of these services is to help a customer who has purchased Sniffer and Distributed Sniffer products over the years and now has many different software and hardware platform levels. Our goal is to provide the customer with a much more manageable, effective tools environment, which will provide a better return on the large investment they have in Sniffer products.

Evaluate Current Sniffer Environment

1. Determine current existing versions of Agent and Console Sniffer software.
2. Determine current Distributed Sniffer Operating system platform.
• (Builds and Service Packs)
3. Determine existing hardware platforms and memory.
4. Determine and document system settings
5. Determine usability issues with installed Sniffer products.

Determine required availability upgrade path:

1. Existing Equipment
   • Software (Sniffer and Operating System)
   • Hardware
2. Replacement Equipment
   • Software
   • Hardware
3. Plan and Schedule project timeline
   • Transition plan
   • Installation schedule

Perform Updates and Upgrades

1. Create Distributed Sniffer Images (Includes OS upgrades and patches)
2. Install required Distributed Sniffer memory upgrades
3. Check and Update System BIOS
4. Re-Image Sniffer Systems
5. Reconfigure Sniffer Interfaces
6. Test functionality of updated Sniffer systems
7. Upgrade Console Software on core Sniffer user systems

Standardize NT environment

1. WINS Domain names
2. Workstation names
3. TCP/IP parameters (gateway, DNS entries, etc.)
4. Administrator Passwords
5. User Accounts

• * Any non-functioning equipment will be repaired if under current Network Associates service contracts. CNI will arrange the RMA process. Any Non-covered additional equipment will be the customers’ financial responsibility. Any local Labor associated with non-functioning equipment will be performed by CNI as part of the quarterly update contract.
Sniffer Standardization (cont’d)

Standardize User and Password formats for all Sniffers

1. Generic read only User ID
2. Administrator read write User ID
3. Individual User ID
4. Identify Sniffview console version requirements
5. Running multiple versions of Console to support legacy distributed Sniffers

 

Standardize default Sniffer operational configuration

1. Leaving the Sniffer in a predefined monitor mode upon exit or reload
2. Leaving the Sniffer in a predefined capture mode upon exit or reload
3. Creating a “well known” address file that is seeded on all Sniffers
4. Creating entries for all Subnet Masks to eliminate false positive Expert Alerts
5. Creating and defining all router interfaces to eliminate false positive Expert Alerts
6. Creating and defining well known Filters for Capture, Display, and Trigger scenarios to enable faster and uniform troubleshooting of common problems.

Provide One day On-site update training and review of Current Sniffer Software Features

1. One day Quick Start and review of current software feature at the customer’s site.

Pricing (based on systems being accessible in a limited geographical area)

Qty. 1-5 Sniffer or Distributed Sniffer

Qty 5-20 Sniffer or Distributed Sniffer Pro

Qty. 21-40 Sniffer or Distributed Sniffer

Qty. 41-80 Sniffer or Distributed Sniffer

Qty. 100-150 Sniffer or Distributed Sniffer (Custom Quote)

Notes:
1.) Physical Memory upgrade (up to 512 MB) included in CNI pricing.
2.) Systems not in the local geographic area may either be shipped to CNI for standardization or to a mutually agreed upon customer collection site for processing by CNI.
3.) All additional hardware is the financial responsibility of the customer.

• * Any non-functioning equipment will be repaired if under current Network Associates service contracts. CNI will arrange the RMA process. Any Non-covered additional equipment will be the customers’ financial responsibility. Any local Labor associated with non-functioning equipment will be performed by CNI as part of the quarterly update contract.

Quarterly Updates (4 Times per Year)

• Check and ensure functionality* of each Sniffer Platform and installed agents.
• Check for and apply required operating system patches or service packs.
• Check and Apply Sniffer Software Updates if available and appropriate.
• Make recommendations should new equipment be required.

Sniffer Standardization by CNI, the customer or approved Network Associates Vendor should be completed prior to offering Quarterly Services. This requirement can be waived with a one-time CNI site survey, to determine the current state of the customer’s Sniffer equipment.

Notes:
1.) Required new equipment is not covered under the cost of the quarterly update service.
2.) All additional hardware is the financial responsibility of the customer.
3.) New Sniffer equipment is not covered under the cost of the quarterly update service.

Pricing (based on systems being accessible in a limited geographical area)

Qty. 1-20 Sniffer or Distributed Sniffer

Qty. 21-40 Sniffer or Distributed Sniffer

Qty. 41-80 Sniffer or Distributed Sniffer

Qty. 100-150 Sniffer or Distributed Sniffer

* All work quoted above is performed by a certified Sniffer Guru.